1. Company Information

Company name: Tsingy Safari Madagascar. Trading name: Tsingy Safari Madagascar. Address: VA 36 COTER Tsiadana, Antananarivo 101, Madagascar. Email: contact@tsingy-safari.com / info@tsingy-safari.com. Phone / WhatsApp: +261 34 28 470 54. Website: www.tsingy-safari-madagascar.com.

2. Personal Information We Collect

Information you provide directly may include: full name, email address, phone number, WhatsApp number, country of residence, nationality, travel dates, number of travelers, preferred destinations, preferred hotel category, budget range, dietary requests, special requests, passport details when required for bookings, flight details, emergency contact details when provided, medical, mobility, or allergy information if voluntarily shared, payment details or proof of payment, and messages sent through forms, email, WhatsApp, or social media.

Information collected automatically when you visit our website may include: IP address, browser type, device type, pages visited, date and time of visit, referring website, approximate location, cookie information, and website performance data.

We may also receive information from third parties such as travel agents, hotels, airlines or domestic flight providers, payment providers, booking platforms, social media platforms, tour partners, and other travelers in your group.

3. Why We Collect Your Information

We collect and use personal information to respond to inquiries, prepare tailor-made itineraries, send quotations, confirm bookings, organize tours and travel services, reserve hotels, vehicles, guides, parks, boats, ferries, domestic flights, and excursions, communicate before, during, and after travel, provide emergency assistance, manage payments and invoices, improve our website and customer service, send travel information related to your trip, send marketing messages only when allowed or requested, comply with legal, tax, accounting, and security obligations, and protect our business, travelers, staff, suppliers, and website.

4. Legal Basis for Processing

Depending on your location and applicable law, we process personal information to prepare or perform a travel contract, to respond to your request before booking, to comply with legal obligations, for legitimate business interests, with your consent, or to protect vital interests in an emergency. For sensitive information such as health, allergy, dietary, disability, or medical details, we only use it when you voluntarily provide it and when it is needed to organize your trip safely and properly.

5. How We Share Your Information

We only share information when necessary for travel organization, communication, payment, legal compliance, or safety. We may share necessary details with hotels and lodges, drivers and transport providers, national accompanying guides, local guides, national parks and reserves, ferry operators, boat operators, domestic airlines, restaurants when special meals are requested, activity providers, payment providers, accounting or tax advisors, email providers, legal or government authorities when required by law, and emergency services if needed. We do not sell your personal data.

6. International Data Transfers

Because we work with international travelers and service providers, your personal information may be transferred or accessed outside your country of residence. For example, if you contact us from Europe, your data may be processed in Madagascar and shared with local travel suppliers. We take reasonable steps to protect your information when transferred internationally.

7. Payment Information

We may collect or receive payment-related information such as payment confirmation, bank transfer reference, invoice details, transaction date, payment amount, currency, and billing information. We do not intentionally store full credit card details on our website unless processed securely by a third-party payment provider. Payment providers may have their own privacy policies and security rules.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to make the website work properly, improve user experience, understand visitor behavior, analyze website traffic, remember user preferences, and improve marketing performance. You can disable cookies in your browser settings, but some website functions may not work properly. If we use analytics, advertising pixels, embedded maps, videos, or social media plugins, those third-party services may also collect data according to their own privacy policies.

9. WhatsApp, Email, and Social Media

If you contact us by WhatsApp, email, Facebook, Instagram, YouTube, or another platform, your communication may also be processed by that platform. Those platforms have their own privacy policies. We may use your contact information to reply to your inquiry, send itinerary proposals, confirm booking details, and provide travel support.

10. Marketing Communications

We may send travel news, offers, or updates if you have requested them, you have given consent, you are an existing customer and the message is related to similar travel services, or the law allows us to do so. You may unsubscribe or ask us to stop marketing messages at any time. We will still send essential booking, payment, safety, or travel-service messages related to your confirmed trip.

11. Data Retention

We keep personal information only as long as necessary for the purpose for which it was collected. We may keep booking records for longer when required for legal compliance, tax and accounting records, dispute management, insurance purposes, safety records, and customer service history. When information is no longer needed, we will delete, anonymize, or securely archive it.

• Inquiry data: up to 3 years
• Booking and invoice data: as required by accounting and tax law
• Marketing data: until consent is withdrawn or the contact becomes inactive
• Website analytics: according to analytics provider settings
• Emergency or incident records: as long as needed for legal or insurance reasons

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and accidental destruction. However, no website, email, WhatsApp message, or online transfer is completely secure. Travelers should avoid sending unnecessary sensitive information through insecure channels.

13. Your Privacy Rights

Depending on applicable law, you may have the right to ask what personal data we hold about you, request a copy of your data, correct inaccurate or incomplete data, ask us to delete your data, restrict the way we use your data, object to certain processing, withdraw consent, request data portability, and complain to a data protection authority. Some rights may be limited when we must keep information for legal, accounting, contractual, safety, or dispute-resolution reasons. To exercise your rights, contact us at contact@tsingy-safari.com. We may need to verify your identity before responding.

14. Children’s Privacy

Our website and services are not directed to children. If a child travels with parents, guardians, school groups, or family members, we may collect limited information necessary to organize the trip safely. A parent or legal guardian should provide and approve any child-related information.

15. Medical and Special Category Information

If you voluntarily provide medical, allergy, disability, mobility, pregnancy, dietary, or health-related information, we will use it only to help organize your travel services safely and appropriately. This information may be shared only with relevant suppliers, such as guides, hotels, drivers, restaurants, or emergency services, when necessary for your trip.

16. Third-Party Websites

Our website may contain links to third-party websites such as hotels, airlines, payment providers, social media platforms, maps, videos, or partner services. We are not responsible for the privacy practices, security, or content of third-party websites. You should read their privacy policies before using those services.

17. Photos, Reviews, and Testimonials

We may ask permission to use traveler photos, reviews, or testimonials for marketing purposes. We will not publish identifiable photos, full names, or personal testimonials for promotional use without consent. You may ask us to remove your testimonial or photo from future use, subject to practical and legal limitations.

18. Legal Disclosure

We may disclose personal information if required by law, court order, public authority, police, immigration authority, tax authority, or government agency. We may also disclose information when necessary to protect the rights, safety, property, or security of travelers, staff, suppliers, local communities, or our company.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last updated" date. Continued use of our website or services after updates means you accept the revised Privacy Policy.

20. Contact

For questions about this Privacy Policy or your personal information, please contact Tsingy Safari Madagascar. Email: contact@tsingy-safari.com / info@tsingy-safari.com. Phone / WhatsApp: +261 34 28 470 55. Address: VA 36 COTER Tsiadana, Antananarivo 101, Madagascar. Website: www.tsingy-safari-madagascar.com.